We're sorry to see you go. Here's how to cancel your AstraMedia subscription through the Creem billing portal — plus what to do if you need to use the direct portal.
Need help? If something isn't working right, or you'd like to discuss alternatives, please email us first. We may be able to help.
Option 1: Cancel from Settings
The fastest way — right from inside your AstraMedia account:
Open Subscription Management in Settings — go to Settings → Subscription Management in your AstraMedia account.
Click "Access Customer Portal". This opens the Creem billing portal. If you haven't set up a paid subscription yet, use Option 2 below instead.
Enter your email address — the same one you used when you subscribed.
Check your inbox for the magic link. Creem sends a one-click login link to that email. Click it to enter the portal — no password needed.
Select your active subscription on the left sidebar of the portal and click to view it.
Click the three dots (⋯) then "Cancel Subscription". Your subscription is cancelled immediately and you won't be charged again.
Option 2: Cancel directly via Creem
If you can't access your Settings page:
Visit the Creem Customer Portal at creem.io/my-orders.
Enter your payment email address — the one where you received your receipt.
Click the magic link sent to your inbox. Creem emails a one-click login link — click it and you're in.
Find your AstraMedia subscription in the left sidebar and click to select it.
Click the three dots (⋯) and choose "Cancel Subscription". The subscription is now cancelled.
What happens after cancellation?
Your subscription is cancelled immediately. You will not be charged again. Your account remains accessible until the end of your current billing period, after which it will be downgraded to the free tier.
If you change your mind, you can resubscribe at any time from your Settings page.