AstraMedia Help Center

How can we help?

Answers, step-by-step guides, and troubleshooting for AstraMedia — the system that finds journalists, writes your pitches, and sends outreach automatically.

All help articles

Connect your email (Gmail / Outlook)

How to connect Gmail or Outlook so AstraMedia can send your pitches from your own inbox — including the OAuth popup walkthrough.

Set up your profile & email signature (incl. logo upload)

Logo requirements, how to upload from Settings, and what to do if an upload fails.

Find journalists & your first pitch

How discovery works — live web search plus your saved journalist database, why list sizes vary, and how Find Missing Emails enrichment works.

“My email says not connected” — did it work?

It probably did. The connection status now updates in real time; here’s what to do if you see a stale banner.

My logo upload isn’t working

File type, size and dimension requirements, plus the exact-reason error that now appears on failure.

Why did my search only return a handful of journalists?

Why list sizes vary, the 50+ bar for broad topics, and the 2026-09-09 search reliability fix.

Getting Started

Set up in minutes

Connect your email

Connect Gmail or Outlook (OAuth) so the platform can send your pitches from your own inbox.

Set up your profile & signature

Add your name, role, logo and email signature so your outreach looks polished and consistent.

Your first pitch

Find journalists, review the platform’s pitch drafts, and send your first outreach campaign.

How-tos

Popular how-tos

Find journalists (discovery)

How discovery searches the live web plus your saved journalist database, and what to expect from your results.

Email blasts

Once your email is connected, you can send campaign outreach straight from the platform — see the email setup guide.

Follow-ups

Keep conversations moving — re-check your campaign’s status and follow up from the campaign dashboard.

Tracking results

See who opened, replied and booked — and what to check first if a status looks stale.

FAQ / Troubleshooting

Frequently asked questions

I connected my email but the page kept saying “not connected” — did it work?

It probably did. The page now updates in real time (fix deployed 2026-09-09). If you ever see a stale banner, click “Continue” — the app re-checks your connection, or refresh the page. Retrying Connect repeatedly can create confusing popups; wait a moment and the status will update.

My logo upload isn’t working.

Make sure the file is JPG, PNG, GIF, or WEBP, under 2MB, and no larger than 800x800px. If it fails, you’ll now see the exact reason. You can retry anytime from Settings → Profile. (Fix deployed 2026-09-09.)

Why did my search only return a handful of journalists?

Discovery searches the live web PLUS your saved journalist database. For broad topics you should get 50+ fresh, relevant contacts; genuinely niche topics return fewer — that’s expected. If a broad topic returns very few, our team fixed search reliability on 2026-09-09 — try the search again.

Do I need PR experience to use AstraMedia?

No. AstraMedia is designed to guide you through turning your story, expertise, product or launch into media-ready outreach — you review and approve everything before it sends.

Contact

Still stuck?

We’re happy to help. Email us at support@astramedia.app and we’ll get back to you.

Email Support