Connecting your email takes about a minute. The platform uses your provider’s official sign-in (OAuth) — AstraMedia never sees or stores your email password.

Connect Gmail

1

Go to Settings → Email connection (or follow the onboarding step that asks you to connect your email).

2

Choose Gmail and click “Connect”. A Google sign-in popup opens.

3

Sign in to the Gmail account you want to send from and approve the permissions screen.

4

If you see the “Google hasn’t verified this app” / “unverified app” warning (normal while the app is in early-access verification):

  • Click “Advanced” at the bottom of the warning.
  • Click “Go to AstraMedia (unsafe)” — this is the expected step; it just means Google hasn’t completed its review, not that anything is wrong.
  • Continue and approve the requested permissions.
5

Back in AstraMedia, the status should flip to “Connected” — usually within a second or two. If it still shows an older status, click “Continue” or refresh the page (see below).

Tip: Use a Gmail account you actually check — replies and follow-ups land there, and the platform sends from that exact address.

Set up a Gmail app password

Google OAuth is the recommended way to connect Gmail to AstraMedia. If you specifically need an SMTP connection, you can use a Google app password instead. An app password is different from your regular Google password and requires 2-Step Verification.

1. Create an app password with Google

  1. Open Google Account App Passwords and sign in to the Gmail account you want AstraMedia to use.
  2. If prompted, enable 2-Step Verification.
  3. Create a new app password. If Google asks you to name the app, use AstraMedia.
  4. Copy the 16-character password when it appears. Google shows it only once, so keep it secure until you enter it in AstraMedia.

2. Save it in AstraMedia Email Settings

  1. Open AstraMedia and go to Settings → Email Settings.
  2. Under Gmail Connection, select App Password (SMTP).
  3. Enter the Gmail address you used to create the app password.
  4. Paste the app password into the App Password field. Keep any spaces shown by Google; the app accepts the password as displayed.
  5. Leave Sender Email blank to send from that Gmail address, or enter a sender address configured for your Gmail account.
  6. Select Test & Save. Wait for the success message.

Important: Gmail SMTP cannot save drafts in AstraMedia. With App Password, email is sent only when automatic sending is enabled. Use Google OAuth if you want to review drafts before they are sent.

App Passwords isn’t available in my Google Account

Google requires 2-Step Verification. It may also hide App Passwords for work or school accounts, Advanced Protection accounts, or accounts that use security keys only for 2-Step Verification. If you don’t see the option, use Google OAuth instead. See Google’s official App Password instructions for details.

Connect Outlook / Microsoft 365

1

Go to Settings → Email connection (or the onboarding email step).

2

Choose Outlook and click “Connect”. A Microsoft sign-in popup opens.

3

Sign in with your Microsoft account (personal Outlook.com, or a work/school Microsoft 365 account) and approve the permissions.

4

Return to AstraMedia — the status should show “Connected”.

“It says not connected” — did it work? It probably did. The page now updates in real time (fix deployed 2026-09-09). If you ever see a stale banner, click “Continue” — the app re-checks your connection, or refresh the page. Retrying Connect repeatedly can create confusing popups; wait a moment and the status will update.

Switch or disconnect an account

You can change which email is connected anytime from Settings → Email connection. Disconnecting only stops future sends from that address — it doesn’t delete past campaigns or saved journalists.

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